Privacy Policy

1. Information We Collect

When you use Nightline or visit our website, we may collect the following information:

• Contact Information: Name, phone number, email address, and company name provided through our forms or during calls.
• Call Data: Inbound call metadata, call recordings, transcriptions, and scheduling details processed through our answering service.
• Usage Data: Browser type, IP address, pages visited, and interactions with our website collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate our after-hours answering and appointment scheduling service.
• Process and respond to your inquiries and service requests.
• Send you service-related communications, including appointment confirmations and call summaries.
• Improve our services, develop new features, and analyze usage patterns.
• Comply with legal obligations and protect our rights.

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist us in operating our service (e.g., telephony, calendar integration, hosting).
• Business Clients: If you are a caller, your call information is shared with the business you called so they can follow up and serve you.
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Call recordings and transcriptions are retained according to the preferences set by the subscribing business.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing communications.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at (310) 912-4600.

7. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at (310) 912-4600.